Kynderly Haskins caught the attention of the founders of The Hospital Club, a members-only retreat for creatives in London, with an everyday display of her expertise.
“I didn't think I was going to be working for them but it turned out that way because they saw me in action in my own environment," Haskins said, explaining how she got her start as general manager of h Club Los Angeles. “They decided that they wanted to have me fill the role."
Specifically for those in the entertainment industry, the London club's opulent amenities include television and music studios, live performance space, restaurants and lounges — proving that it's a truly unique establishment.
Its success led the founders to consider expanding to the entertainment capital of the world — Los Angeles. But they knew that the new location would have much to live up to - which is where General Manager Haskins comes in.
With over 20 years of experience in the hospitality industry, Haskins brings tremendous insight into what guests want and need.
Just as Haskins was chosen for her natural hospitality abilities, she also looks for similar resourcefulness when building her own team.
“I look for people who have worked for companies that haven't had a guidebook and they've had to use their own resources." Haskins said. “I look for a little bit of rebel in them because I don't want everyone to say yes to me. I want people to challenge me."
Still, as a manager she knows that even good team members need direction to become even better.
“It's really important that my employees have an entrepreneurial spirit because we're working with people," she continued. “I try and work towards their strengths and still address their weaknesses so that we can just tweak them so they can adjust their game."
Being in an industry that is growing and changing along with the larger culture, Haskins understands that incorporating ever-evolving technology is essential when future-proofing her business.
She explained, “You have to make sure your technology is not only current, but that you leave space for it to grow." This sentiment is especially relevant when discussing the growth necessary in a company's workforce. “You have to look at your leaders and build them up, making sure they're prepared to take over for people leaving the workforce."
Still, in spite of her decades of experience with luxury brand hospitality, Haskins still strives to understand how she can improve herself and her business.
“How can I set myself apart?" she asks herself. “It's making a difference as well but also tearing down barriers and trying to figure out how can we do this to the best of our abilities and change things."
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