LOS ANGELES – City National Bank, America’s Premier Private and Business Bank®, announced today that Daniel P. Brousseau, a highly regarded management consulting executive, has joined the bank as senior vice president and head of client experience.
In this newly created role, Brousseau will be responsible for the bank’s client experience strategy and implementation. He will report directly to Thomas Miller, executive vice president of Marketing and Product Strategies at City National.
“We are pleased to have an experienced professional of Dan’s caliber on our team,” said Miller. “City National’s reputation for offering exceptional client experience is part of our DNA, and Dan has developed a unique expertise in this area.”
Brousseau brings nearly 30 years of management consulting and industry experience to City National. Prior to joining the bank, he served as director in the customer experience practice at West Monroe Partners, where he worked with executives and their teams on client experience strategy, governance, experience design, customer insights and measurement, and organizational change. Brousseau also launched and led Forrester Research’s customer experience and digital strategy consulting practice globally.
“City National is known for putting client service first, and I’m delighted to be joining such a well-regarded firm at a time when it is experiencing dynamic growth,” said Brousseau.
For an image of Brousseau, go to: https://www.cnb.com/PublishingImages/Daniel-Brousseau.jpg
About City National Bank
With $48.9 billion in assets, City National Bank provides banking, investment and trust services through 72 offices, including 19 full-service regional centers, in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville, Atlanta, Minneapolis and Washington, D.C. In addition, the company and its investment affiliates manage or administer $67.3 billion in client investment assets.
City National is a subsidiary of Royal Bank of Canada (RBC), one of North America’s leading diversified financial services companies. RBC serves more than 16 million personal, business, public sector and institutional clients through offices in Canada, the United States and 34 other countries.
For more information about City National, visit the company’s website at cnb.com.