Bank acknowledged for client satisfaction, recommendations, digital and online services, treasury management, industry expertise, trustworthiness, ease of doing business

LOS ANGELES – City National Bank has earned 16 awards for commercial and small business banking from Greenwich Associates, a leading global financial services research and consulting firm. This includes 14 Excellence Awards and two Best Brand Awards.

The Excellence Awards include recognition for overall client satisfaction, the likelihood clients would recommend the bank to others, digital and online services, treasury management, and advice and industry expertise.

The Best Brand Awards recognize City National on a national level for trust and ease of doing business in middle-market banking.

“These awards are particularly important because they reflect the views of our clients,” said City National Bank President Chris Warmuth. “We’re pleased to have received top scores in so many categories, especially in those related to client satisfaction and recommendations. City National prides itself on providing unparalleled client service as we strive to become the country’s most recommended financial provider. We are also very proud of our brand, so it is rewarding to see that clients identify us as a highly trusted company that makes it easy for them to conduct business.”

City National received Excellence Awards in the following categories:

  • Overall satisfaction (national and regional)
  • Likelihood to recommend (national)
  • Cash management, digital functionality (national)
  • Cash management, functionality and range of online services (national)
  • Industry expertise (national)
  • Advice to help my business grow (national and regional)
  • Cash management, ease of product implementation (national)
  • Middle market cash management – overall satisfaction (national and regional), accuracy of operations (national) and customer service (national)
  • Small business cash management – overall satisfaction (regional)

“We are pleased that our clients at the national and regional levels have recognized City National for excellence in cash management and our digital and online services, as well as for the industry expertise and advice we provide,” said James Daley, executive vice president of the bank’s Treasury Services Division. “Our colleagues dedicate themselves to succeeding in these areas so our clients can have the resources they need to manage and grow their businesses.”

For the annual Excellence Awards, Greenwich Associates evaluated more than 600 banks, and less than 6 percent of those eligible received an award. Results were based on nearly 30,000 interviews with executives at small and mid-sized businesses. For the Best Brand Awards, Greenwich Associates evaluated more than 750 banks, and just 17 were found to have distinctive brands. The findings were based on more than 11,500 interviews with businesses across the country.

City National’s comprehensive small business and commercial banking services include loans and lines of credit; business deposit and treasury management services; international banking and foreign exchange; and check and Visa® commercial credit cards. The bank is a preferred lender under the U.S. Small Business Administration and SBAExpress programs.

City National provides its expertise to clients in a wide range of industries, including entertainment, manufacturing, distribution and professional services.

About City National

With $47 billion in assets, City National Bank provides banking, investment and trust services through 73 offices, including 16 full-service regional centers, in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville and Atlanta. In addition, the company and its investment affiliates manage or administer $58 billion in client investment assets.

City National is a subsidiary of Royal Bank of Canada (RBC), one of North America’s leading diversified financial services companies. RBC serves more than 16 million personal, business, public-sector and institutional clients through offices in Canada, the United States and 36 other countries.

For more information about City National, visit the company’s website at cnb.com.